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Industry News

Published on December 12th, 2017 | by The GC Team

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Smeg UK awards delivery contract to ArrowXL

Smeg UK has awarded a four-year contract to ArrowXL for the provision of a dedicated range of premium delivery, in-home and recycling solutions for customers.

Smeg has chosen to use ArrowXL’s Platinum service for UK-wide deliveries of its larger products. The delivery solution incorporates specialist handling, assembly, installation and connection of high-value items.

ArrowXL will also provide a WEEE recycling service for consumers requiring the removal of any white goods being replaced. It is expected that the company’s crews will make approximately 300 deliveries each week. 

The Platinum service is fully supported by ArrowXL’s web app AskAxl, which provides visual tracking of the delivery vehicle and updates timeslots to reduce the delivery window to 30 minutes.

Robert Ponting, Operations Director at Smeg UK, commented: “ArrowXL’s commitment to providing the very best customer experience shone through during a competitive tender process.

“We were thoroughly impressed by the development of the AskAxl app, which enhances consumer convenience and control. This ambition ensured that ArrowXL was the natural choice for Smeg UK.”

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