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Industry News 2016-10_knowhow-installation

Published on December 14th, 2016 | by The GC Team

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SSE and Dixons Carphone announce connected home and services partnership

Energy provider SSE and retailer Dixons Carphone have joined forces to create a one-stop solution that will give customers access to all the support and services they need to manage their homes as the number of connected appliances and devices in households continues to increase.

The partnership involves leveraging the two companies existing expertise, including SSE’s engineers, Dixons Carphone’s after-care service from Knowhow, and honeyBee, the digital platform from Connected World Services.

The combination aims to bring connected-home benefits to all households, not only those with tech-savvy occupants.

The two companies said the partnership will be able to support all vital service requirements customers may have in the home. It will bring nationwide support to the UK & Ireland through their combined customer base of around 10 million households, supported by a 4,000-strong workforce of highly skilled engineers and technical advisers and 1,200 stores.

Customers will be able to control connected devices in the home, purchase a wide range of recommended products, arrange installation of smart thermostats or security systems, receive peace-of-mind cover and help to troubleshoot technical and maintenance issues.

SSE and Dixons Carphone will be building and trialling new connected product and service propositions through 2017, paving the way for a consumer launch. The combined customer base will be the first to benefit from a range of exclusive deals.

Andrew Harrison, Deputy CEO of Dixons Carphone, said: “We live in an increasingly connected world where keeping our devices working at home, at work and on the move, with busy family and professional lives, can be a minefield.

“CurrysPCWorld and Knowhow are out delivering, installing and fixing these products 365 days a year and our market-leading honeyBee platform provides an easy way to monitor and control these devices, so we are incredibly excited to partner with SSE and extend our relationship with customers further into the home.”

“Together, we are developing a solution that isn’t just focused on launching the latest technology, but on meeting customers’ desire for a simple, flexible way to control, manage and maintain their homes,” said Will Morris, SSE MD Retail.

“To do this, we are taking a customer first approach, leveraging SSE’s expertise and proven track record in providing essential services in the home. The powerful combination with Dixons Carphone’s unique platform, leading customer support function via Knowhow and high street presence puts us in a strong position in what is a nascent market with significant potential.”

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Get Connected is the top trade journal for the UK electricals industry. Its website is the fastest, most interesting and up to date in the business.



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