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Industry News

Published on June 25th, 2019 | by The GC Team


AO.com trials free laptop setup service

Online electricals retailer AO.com is offering a free setup service for all Windows laptops purchased via its site during a six-week trial that goes live today.

The new service will take care of setting up anything, from installing new software to creating a display background or setting up emails and internet preferences.

AO said the facility was unlike that of other retailers “who can charge up to £50 for the service.”

The service promises to be a “real gamechanger” for people looking for help and advice to set up their laptop once it’s been delivered, the company said.

AO.com has partnered with computer hardware supplier SCAN, who will set up and configure the PC remotely for the customer at a pre-agreed time so they have everything they need.

Naeem Adam, Head of Computing, said: “As an online only retailer, this new service is a step forward in making shopping more convenient and easier for our customers. It will particularly help to stop customers having to waste any unwanted time trying to set up their new laptop themselves. We’ve launched the service as an initial six-week trial and hope to extend this offering to our customers long term.”

AO’s Windows range incorporates up to 30 laptops to choose from and includes a selection of delivery options, including free next-day delivery on many models.

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