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Industry News

Published on July 9th, 2018 | by The GC Team

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ArrowXL introduces training academy

Delivery firm ArrowXL has launched a dedicated training academy to improve service levels for retailers and their customers and enhance staff engagement.

The initiative includes the construction of a purpose-built apartment within the company’s Wigan headquarters, providing specialist delivery crews a real-life environment in which to train.

The apartment includes a working kitchen, a child’s bedroom and living room, plus two classroom-style teaching areas where crews can practice making deliveries and carry out the company’s portfolio of in-home solutions such installing white goods, connecting TVs and furniture assembly.

ArrowXL, which claims to be the UK’s leading two-person home delivery expert, has invested £50,000 in building the facility, and clients such as Smeg UK have donated products for training exercises.

All company-wide training programmes will now sit within The ArrowXL Development Academy, including those relating to health and safety, leadership and management development, and compliance.

New employees will undergo tailored induction at the academy, and the company expects all existing employees to take part in a re-induction at the facility before the end of this year.

ArrowXL’s People and Support Services Director Peter Scraton commented: “The ArrowXL Development Academy not only represents a significant investment on behalf of our valued clients but also for our employees.

“We are committed to delivering world class levels of service and this can only be achieved by having engaged and motivated colleagues. We are determined to have the most skilful and proficient delivery crews in the two-person market and this fantastic apartment will play a vital role in delivering that.”

Zoe Sinclair, Head of Resourcing and Training, added: “This new apartment illustrates our innovative approach to learning and development, and we intend to build a similar facility at our new hub in Worcester, which is due to open next year. Moving forwards, the Academy will allow us to deploy a standardised and consistent approach to training right across the business.”

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