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Industry News

Published on January 12th, 2021 | by The GC Team

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Click & collect in John Lewis department stores suspended

John Lewis has temporarily suspended click & collect services based within its department stores to strengthen Covid-19 safety measures due to the escalating spread of the pandemic.

The retailer said it is conscious of the increased need to remove reasons for non-essential travel during the current lockdown to help encourage the public to stay at home and, “with this in mind, click & collect services based within John Lewis shops will be switched off to new orders at the close of business today.”

JLP’s in-home services and installations teams will now carry out a significantly reduced range of activities in customers’ homes. All existing bookings will be honoured where the customer still wishes to proceed, but no further bookings for non-essential services will be accepted.

Andrew Murphy, Executive Director, Operations, said: “We are acutely aware that the country is at a critical point in the pandemic and are constantly thinking about how best the Partnership and our Partners can play our part in limiting the spread and impact of the virus.

“We’ve listened carefully to the clear change in tone and emphasis of the views and information shared by the UK’s governments in recent days. While we recognise that the detail of formal guidance has not changed, we feel it is right for us – and in the best interests of our Partners and customers – to take proactive steps to further enhance our Covid security and related operational policies.” 

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