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Published on December 15th, 2017 | by The GC Team


D&G opens refurbished call centre

Appliance care firm Domestic & General has opened a fully refurbished call centre in the centre of Nottingham.

The new facility, which houses in excess of 700 staff, represents a significant investment in the Nottingham economy and will add greater scale and depth to Domestic & General’s operations in the local area. The opening was attended by Lord Mayor of Nottingham Councillor Michael Edwards.

D&G said the centre will significantly contribute to the improvement and transformation of the company’s customer service capabilities as the group undertakes a large-scale renewal programme.

“The new facilities together with better training, technology and products will increase the speed and effectiveness of Domestic & General’s customer response, reducing the average waiting time and providing a higher level of customer service.”

D&G has also leased additional office space in Nottingham City centre, which will house a further 140 colleagues dedicated to supporting the operations of the call centre in functions such as HR and IT. 

CEO Ian Mason said: “We are delighted to renew our commitment to Nottingham with the opening of our new call centre facility. Customer service is at the heart of our business and this facility will significantly increase our capacity and capabilities.

“We take great pride in being one of the largest employers in Nottingham and look forward to growing our colleague base from across the local area.”

“It was a great privilege to open Domestic & General’s new facility in the heart of Nottingham,” commented the Lord Mayor. As a company with nationwide operations they have clearly recognised the strength that having a substantial presence in Nottingham can provide. The reaffirmation of the City’s ties with Domestic & General points to the fact that our City is open for business.”

D&G cares for over 22 million appliances and provides support to 16 million people worldwide. It is the extended warranty partner for many leading manufacturers and retailers including Sky, AO.com, Bosch, Beko, Argos, Samsung, LG and Whirlpool. The company’s 8,500-plus engineers attend two million appliance breakdowns every year.

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Get Connected is the top trade journal for the UK electricals industry. Its website is the fastest, most interesting and up to date in the business.

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