GDHA receives D&G customer service accolade
Glen Dimplex Home Appliances has announced its success at this year’s Domestic & General Total Excellence & Quality (TEQ) Awards, having been ‘highly commended’, with 93% of its customers rating the company’s customer service as excellent or good and 85% happy with the overall telephone contact centre experience and with the engineer who visited their home.
D&G’s TEQ Awards are based on an annual independent survey of more than 300,000 customers who had an engineer’s visit in the previous 12 months. 84% of the 3,099 GDHA customers surveyed reported that the issue with their appliance was fixed on the first visit.
Mark Davison, Managing Director of the Prescot-based appliance company, said: “The TEQ survey is highly regarded and it is good to know that the hard work that our customer contact centre and team of engineers put in is appreciated by our customers.”
GDHA’s customer service operation has previously won the Award in the white goods manufacturer category four times and has been highly commended in second place five times in the last ten years.
Pictured (left to right): Neil Picton – Customer Help Centre Manager, Tony McCarthy – Partnership Operations Manager, Mark Davison – Managing Director, Nick Fisher – Customer Care Director, Garett Keogh – Warranty Partnership Manager
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