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Business

Published on August 16th, 2021 | by The GC Team

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Hughes Electrical: Doing the business for 100 years

Hughes Electrical is taking to the road in a 1950s Bedford van complete with TV, washing machine, cooker and radio of the era to mark its 100th year of “service”.

The company was founded in the Suffolk town of Lowestoft in 1921 by Frank Hughes, a WW1 veteran, to sell and repair radios and, according to grandson Robert Hughes, Chairman of the business (pictured), the address on Frank’s first business card was given as “Service House”.

“This shows how important service was to us from the very beginning and is something that has remained constant for those 100 years,” Robert asserts.

In the 1950s Hughes expanded beyond its Lowestoft base and into the growing TV market. By the 1990s it was one of 22 specialist electrical retail chains in the UK.

“Now we are one of just three – such is the change the industry has seen, fuelled by supermarkets, the internet and rising shop rents and rates.”

The Chairman explains that the Hughes Electrical of today is firmly founded on four pillars: its 32 retail shops in seven English counties; the www.Hughes.co.uk website; Hughes Rental with over 100,000 customers; and the business-to-business operation, Hughes Trade.

“While the business is unrecognisable from the one my grandfather founded, two things have remained constant: our focus on customer service and family ownership.

“We genuinely try to put people first, be it customers, colleagues or suppliers. We also try to uphold family values in how we deal with people as their loyalty has helped us reach this landmark.”

The recreated Bedford van will be touring the country visiting Hughes stores in their various locations, where the public will be able to get a flavour of the ‘50s electricals era and have the chance to enter a free competition to win one of a 100 prizes such as televisions, game consoles, computer tablets and more…

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