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Published on March 31st, 2021 | by The GC Team


Hughes engages ArrowXL to provide 24-hr delivery service

Hughes Electrical has extended a nine-year partnership with ArrowXL to include the provision of the logistics firm’s 24-hour delivery service.

ArrowXL has previously provided a range of home delivery and connection services for the retailer’s customers using a nominated day delivery. The new 24-hour delivery option will be added for key lines, with stock kept at ArrowXL’s warehouse facility in Worcester. This will include essential items such as replacement washing machines and fridge freezers. Additional product lines will be collected from Hughes’ distribution centre in Thetford.

Depending on local lockdown guidelines all items will be taken to and installed in the customer’s room of choice. Customers will be able to choose when they want the item delivered using ArrowXL’s nominated day delivery or 24-hour service. All items will be fully tracked and regular communication provided about the progress of the delivery from the ArrowXL customer team.

Simon Cox, Ecommerce Director at Hughes, said: “Our business was founded in 1921 and is now the country’s 4th largest specialist electrical retailer and the largest provider of home entertainment and kitchen appliance rentals. It is vital that we have the right delivery solutions in place to support this and, importantly, the right partner.

“Over the past nine years ArrowXL has shown themselves to be a trusted partner and over the past 12 months have performed very well with all the changes thrown up by Covid and helped Hughes continue to grow.”

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