Published on October 25th, 2019 | by The GC Team0
Indesit wins 2019 TEQ award
Indesit has received the top prize at Domestic & General’s (D&G) annual Total Excellence and Quality (TEQ) awards.
The awards recognise White Goods OEMs, Heating OEMs and independent contractors that have consistently delivered high-quality repair services and unparalleled levels of customer experience to D&G’s customers.
Indesit’s net promoter score (NPS), which refers to the likelihood of a customer recommending the service to a friend, at 72, was the highest of any D&G appliance partner in the history of the awards.
Over 86,000 customers were surveyed by D&G to reveal this year’s top performing brands. Indesit’s sister brand, Hotpoint, also received a top spot, coming in third place.
Paul Lewis, Sales Service Director for the brands’ owner Whirlpool UK, said: “We always put the customer at the heart of everything we do, ensuring their journey from choosing to purchasing, to care and maintenance of their appliance is as smooth and seamless as possible. We’re so proud to be recognised for this accolade.”