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Industry News

Published on June 19th, 2020 | by The GC Team


John Lewis announces nine further store reopenings

John Lewis today announced plans to reopen nine more stores on Thursday 25th June, following the successful reopening of an initial 13 this week. 

The stores opening their doors again to customers on 25th are Cribbs Causeway, Leeds, Liverpool, Milton Keynes, Newcastle, Peter Jones, Southampton, Tunbridge Wells and York.

The retailer said further shop reopenings will be announced in the coming weeks.

Bérangère Michel, Executive Director for Customer Service at the John Lewis Partnership, said the “overwhelmingly positive” feedback from customers and Partners on the department store reopenings this week has given the business confidence to open in more locations across the UK.  

“We are still reopening our shops carefully and in phases to ensure that our safety measures are absolutely right, and remain prepared to stop and review our plans if need be,” he commented.

“We are already applying lessons learned from our first store openings earlier this week. We’ve learned how crucial our newly created host roles – which help customers adapt to the new social distancing measures and new ways of shopping – are in ensuring customers have an enjoyable experience. 

“We found that in some shops we were able to increase the number of customers and still maintain robust social distancing, and made our signage clearer in order to help customers navigate the changes. 

“Although we are not able to offer every single experience that we used to, we are still managing to offer customers a really varied shopping experience that is as close to normal and as enjoyable as we can possibly make it.”

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