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Published on July 14th, 2020 | by The GC Team

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John Lewis Partnership chooses Capgemini to deliver specialist application services

John Lewis is pushing ahead with its “Technology and Change” function, which has been evolving over the past 18-months, announcing a partnership with Capgemini, a global consulting, technology services and digital transformation company. 

Capgemini will support the Partnership’s core operational IT application services used across the technology estate to run the business, such as trading, supply chain, finance and personnel systems and core enabling services such as integration and information.

The agreement will consolidate a range of existing supplier activities into one strategic relationship, and will see 111 non-customer facing JLP Partners transfer to Capgemini later this year under the Transfer of Undertakings Protection of Employment regulations. 

Last month the retailer announced that 244 non-customer facing Partners are expected to transfer to global information technology, consulting and business process services company Wipro, which it has also teamed up with as part of its “Technology and Change” function.

Mike Sackman, Chief Information Officer at the John Lewis Partnership, said: “This new agreement represents an important development, both in the Partnership’s longstanding relationship with Capgemini as well as the evolution of our Technology & Change team, as we become better equipped to support the Partnership’s future business strategy.

“We continue to value the ongoing support and commitment from our wider supplier base but in this particular selection process it was evident Capgemini will provide the Partnership with the necessary thought leadership and change support to allow us to further develop our customer propositions.”

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