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Industry News

Published on October 12th, 2020 | by The GC Team

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Local retail in really good shape, says CIH

Buying group CIH says its members have emerged from lockdown in “really good shape”, with post-COVID lockdown sales significantly ahead of the same period last year.

90% of members continued to trade behind closed doors during the period, carrying out doorstep deliveries until installations were permitted again.

June sales were up 25% on the same month in 2019, during which time (15th June) the reopening of non-essential stores took place. July sales were up 69%, August up 50%, and September sales rose by 66%.

Richard Putland, Operations Director at Sheffield-based Williams Electrical, said: “We carried on serving our community during lockdown through online and telephone sales, with just two members of staff holding the fort. We were so fortunate to have Euronics backing us up with stock availability and regular deliveries plus lots of help and advice when it came time to reopen.

“Since June 15, we have been incredibly busy and are seeing lots of new faces coming into the store. We’ve definitely noticed a shift towards supporting local stores and lots of customers have mentioned how glad they are that we are always around to help.”

Current CIH Chief Executive Stuart Cook said: “Local retail is performing well with customers valuing the depth of local support, service and expertise that our members can provide. Our experience tells us that it’s not just about online only. Far from it. The local store has a huge role to play in helping customers find the right electrical goods then get them delivered and installed safely and professionally into their home.”

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