Published on March 31st, 2020 | by The GC Team0
Sirius Buying Group strategic planning for retailers
Sirius Buying Group says it is “supporting independent retailers as the UK’s KBB industry rises to the challenge of the global coronavirus epidemic.”
Commercial Director Steve Jones (pictured) says: “Since our attendance at KBB Birmingham we have seen further significant developments in the Covid-19 situation. As retailers up and down the country have closed their doors, we are seeing a surge in online retail as the population is heeding the message to ‘Stay at home’ – which is a threat for retailers that lack a good online presence.
“All independents have extensive customer databases which they have built up over the years, and now is the time to be using them to full advantage… Each business has a personal decision to make: whether they want to or even can have the staff willing to still make deliveries to customers and provide service calls. Many of our members [who can] have decided to continue delivering to the elderly and NHS or support workers where it’s safe to do so. Either way, clear and safe guidelines must be in place to protect all involved. Some suppliers provide a drop-ship service, so I suggest retailers consider taking advantage of that if not already [doing so]. We know that independent retailers are brilliant at providing support to their local communities, so make sure you are using social media to reach out to customers and remind them of your retail offering when you can.”
The coming weeks and months are not going to be easy for many and it will be essential, industry-wide, for us all to do whatever is realistically possible to help service those who need assistance. It is concerning that independents will be especially vulnerable during this time, and Sirius Buying Group urges its suppliers to look at plans to support the retailer where practically possible.
“Cash flow can be tricky at this time of year,” adds Jones, “and we are keeping a close eye on measures being put in place by the Government to support businesses and we will be keeping our members up to date. Whilst many of our members will be and are concerned, especially in relation to cashflow, we want them to know the group is working hard to weather this crisis and our latest objective is to strive for early release of our annual rebate payments, so we can contribute to our members’ working capital when they need it most.”