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Published on February 22nd, 2017 | by The GC Team


Whirlpool changes safety advice on fire-risk tumble dryers

Whirlpool – owner of the Hotpoint, Indesit and Creda brands whose faulty tumble dryer models were identified as a potential fire risk back in November 2015 – has issued new advice to owners of the affected models.

Previously, Whirlpool had been telling owners of the suspect machines that, while they were waiting for a safety modification, they could continue to use them provided they were not left unattended. The new advice – a single sentence at the end of the final paragraph on a page of the Whirlpool safety website – now reads: “If your tumble dryer is affected by this issue then you should unplug it and do not use it until the modification has taken place.”

The action by Whirlpool is reportedly the result of an enforcement notice issued by Peterborough city council’s Trading Standards office. A spokesman for Peterborough trading standards confirmed it had issued an enforcement notice to Whirlpool, “instructing them to change current consumer advice in relation to faulty tumble dryers.” It is believed the notice was issued on February 16th, and was initially appealed against by Whirlpool. If the notice had not been complied with, court action would have followed.

Peterborough trading standards had themselves been under pressure from Which? The consumer group has been demanding a full recall of the faulty appliances and had threatened Peterborough trading standards with a judicial review of its handling of the situation.

Which? Managing director of home and legal services Alex Neill commented: “Following our long-running campaign and recent application for judicial review, Peterborough trading standards has finally taken enforcement action against Whirlpool for the ongoing tumble dryer safety issue.”

Whirlpool said in a statement: “Trading standards have now notified us that updated usage advice should be communicated to consumers and we are implementing this. Trading standards have confirmed that our actions to date in this campaign have been undertaken diligently and responsibly.”

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