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Industry News

Published on July 22nd, 2019 | by The GC Team


Whirlpool commences recall of fire-risk tumble dryers

Whirlpool today has launched a recall of tumble dryers that have not yet been modified under a long-running safety campaign, after the Government made demands in June this year requiring the manufacturer to recall hundreds of thousands of unmodified Hotpoint, Indesit, Creda, Swan and Proline models identified as a fire risk some four years ago which are still in the public domain.

The safety campaign began in 2015 and relates to models built between 2004 and 2015. The fresh appeal and recall are part of a renewed drive to raise awareness which includes a £1 million advertising campaign to attract those who have not yet engaged with Whirlpool’s ongoing safety communications.  

Under the recall, consumers have the following options: a free replacement dryer; a free in-home modification; a refund based on the age of their appliance. They can also choose to upgrade their affected dryer to a superior model for a “fraction” of the retail price.

“People’s safety is our top priority, which is why we are expanding this important campaign,” said Jeff Noel, Vice President of Whirlpool.

“The crucial message is please contact us immediately if you still own one of these tumble dryers and haven’t already had it modified or replaced by us.”

Consumers should call 0800 151 0905 or visit https://dryerrecall.whirlpool.co.uk/ to check if their dryer is affected.

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