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Industry News

Published on April 30th, 2020 | by The GC Team


Whirlpool recalls another 55,000 faulty washing machines

Whirlpool is recalling a further 55,000 washing machines due to safety concerns about the door lock system after identifying another 21 models that could pose a fire risk.

In January this year the company recalled 519,000 machines before adding a further 5,000 to the list later that month. The machines were manufactured under the Hotpoint and Indesit brands between 2014 and 2018.

Whirlpool said 210,000 customers have already registered their appliances since the recall campaign began in January, which accounts for more than 40% of affected customers – “significantly higher than the industry recall average”.

More than 177,000 cases have now been fully resolved, and a further 8,000 customers have scheduled a date to receive a remedy in the next few weeks.

“We are also sending thousands of reminders to an additional 20,000 customers who have been offered a remedy but have yet to book a slot,” the company said.

Whirlpool Vice President Jeff Noel moved to reassure customers with affected models saying the company was working as quickly as it can to provide solutions as soon as possible.

“Nothing is more important to us than the safety of our customers, and working quickly to remove the affected appliances from customers’ homes is our number one priority.”

Whirlpool’s customer service team can be contacted on 0800 316 1442, or consumers can visit the dedicated recall website https://washingmachinerecall.whirlpool.co.uk.

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